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Punkt Digital

Handcrafted websites for artists and the organizations that support them.

April 4, 2018 By Alison Wilder

Marketing Sucks Part 2 – Metrics, Not Marketing

In Part 1 of this series, I talked about connecting directly with like-minded people as a way to get people interested in what you do. As I said in that post, I learned through chatting with folks on last.fm that Eastern Europeans seemed to disproportionately like my band.

Iveco VanHad I actually done something with this information, I might be cruising through the Urals in an Iveco right now. Unfortunately, we didn’t even see the opportunity because we were too busy trying to play house shows in Philly and gig my way to SXSW.

Having now been through the start-up ringer, worked on a big data project in the arts, and run my own small business, I would do things differently today. Today, I recognize the value of information.

The phrase “value of information” is pretty self-explanatory. Usually, when defining the value of information, people use money as the counter. (See the Wikipedia entry if you want to start getting geeky with it.) In the arts, though, the value of information might be non-monetary. Either way, you’ve got to have some idea whether information is worth the time it takes to collect before you spend the time collecting it. To know that, you’ve got to know how you’re going to actually use the information you’re gathering.

So how do you use information as an artist? This is an especially difficult question for an individual artist, as what you do is by nature qualitative, not quantitative. The first step toward using information to your advantage is collecting it. There are thousands of books about collecting data, none of which you probably want to read, but there’s a simple concept that can go a long way: counting.

The interactions you have with people can be counted. In fact, every time you interface with others in the context of your work as an artist, you have the opportunity to collect information. Here’s an example: let’s say you have a new music ensemble. You have performances, right? There are two simple numbers that, when collected every time you have a performance, can tell you a lot:

  1. How many seats are available?
  2. How many seats were filled with butts?

Not that hard to collect this information, right? If you collect these numbers every time you have a performance, you can quickly find out a) what were your most-attended performances, and b) what venues were they in?

Protip: don’t trust your memory. It’s notoriously bad at this kind of thing.

Maybe it turns out that there’s a size or type of venue that hits a sweet spot for your group, or maybe it’s a particular neighborhood. Maybe you find out that the most-attended performances were ones where you partnered with a particular composer, or another ensemble. Whatever you find out, the next step is to ACT on the information.

In part 3 of the series, I’ll talk about how to test it out!

Filed Under: Marketing Tagged With: audience, marketing

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What Our Clients Say

  • Peter Erskine, legendary drummer

    Working with Punkt Digital has been an enjoyable and productive experience. Communication with the design team was timely, fluid and responsive. My website’s design and functionality exceeded my expectations. While the site has a totally professional look and feel, the add-on/editing process is very “hands-on” and easy for me to do whether I am traveling or am at home. And, for those moments when gremlins come to visit, the Punkt Design team deals with them swiftly and effectively. In short, we are 100% happy with Punkt Digital, and I’m very glad that I made the switch to entrusting my website to them.

    Peter Erskine, legendary drummer
  • David Balakrishnan, founding member of the Grammy-winning Turtle Island Quartet

    As we enter our thirtieth year of music making, we are well aware how important it is to keep a close eye on the current trends in the wide world of internet media. Working with Punkt Digital has been exactly what we needed to retain our pole position in the forefront of the chamber jazz music scene. We have our sheet music sales going strong, we can do our own updates on our site with ease, it looks great, works great, simple, no fuss, Turtles swimming smooth in the digital sea, thanks Punkt!!!

    David Balakrishnan, founding member of the Grammy-winning Turtle Island Quartet
  • Adam Roberts, Composer

    I went to Punkt Digital because I wanted to revamp my site, make it sleeker, more user friendly, and easy to update myself. Alison and Greg surpassed all of my expectations in terms of both product and process. Finally, the price is extremely reasonable. In summary, I couldn't recommend Punkt Digital more highly.

    Adam Roberts, Composer
  • Jeremy Gill, Composer

    I love my new website. Punkt Digital does brilliant, efficient, and sensitive work, and was able to integrate all my needs into a cohesive and aesthetically compelling whole. They also prepared detailed notes to guide me through the process of updating my site — something I have to do regularly. Truly an invaluable product!

    Jeremy Gill, Composer
  • Tamara Roberts, Musician

    I had a great experience working with Punkt Digital. Being not-so-tech-savvy, Alison and Greg were great at talking me through the site building process and thinking creatively about my unique needs. The site is beautiful and perfectly captures my style and personality. And it’s a breeze to update whenever I get new gigs or have media to share. I’d recommend Punkt Digital to anyone, especially artists who have a hard time fitting their work into existing one-size-fits-all platforms.

    Tamara Roberts, Musician
  • Adam Vidiksis, Composer

    Punkt Digital listened to my ideas and incorporated them brilliantly in their design. They are thorough, creative, and consistent. Punkt produced a site that really embodied the artistic vision for my music. I am very happy with the result.

    Adam Vidiksis, Composer
  • Joel Friedman, Composer

    Working with Punkt was a delightful collaboration from start to finish and I couldn't be happier with the result. In a market crowded with designers how many can boast being active artists, serious tech mavens, and have a terrific aesthetic sensibility to boot? This means they have the firepower to imagine, successfully execute, walk in your shoes, and shepherd your design from beginning to end. They earned my trust and appreciation. Wow.

    Joel Friedman, Composer
  • Jon Russell, Clarinetist

    Excellent on all counts. Punkt was always very responsive, in both the speed and thoroughness of their replies to any questions or requests. They also struck just the right balance between aiming to understand and fulfill my vision for the site, while also using their own expertise to offer suggestions for alternatives. They were also very patient and responsive when I (frequently!) changed my mind about what I wanted partway through the process.

    Jon Russell, Clarinetist
  • Deborah Sherr, Executive Director
Avaloch Farm Music Institute

    Let me sing the praises of Punkt Digital! Absolutely every aspect of their work has exceeded my expectations. From the first inquiry they have been extraordinarily responsive, positive, and SO smart. They understand every request, have a great eye for appropriate design, listen and guide with equal patience, and have created tutorials which are easy and intuitive. The platform they have created for adding and editing is terrific, so that even an amateur can maintain the website with ease. I have been extremely impressed with their commitment to an ongoing relationship, even months after they finished creating the actual website. Alison and Greg are the greatest!

    Deborah Sherr, Executive Director Avaloch Farm Music Institute
  • Judith Jennings, Art x Culture x Social Justice Network

    I love working with Punkt Digital! First, Alison and Greg Wilder are thoroughly grounded in the latest technology and constantly upgrading their skills and services. Secondly, they are visual artists with keen aesthetics and strong design talents. Most of all, they are great people who care deeply about the quality of their work and the satisfaction of their client and are willing to take extra time and care for the best possible results.

    Judith Jennings, Art x Culture x Social Justice Network
  • Peter Erskine, legendary drummer

    Working with Punkt Digital has been an enjoyable and productive experience. Communication with the design team was timely, fluid and responsive. My website’s design and functionality exceeded my expectations. While the site has a totally professional look and feel, the add-on/editing process is very “hands-on” and easy for me to do whether I am traveling or am at home. And, for those moments when gremlins come to visit, the Punkt Design team deals with them swiftly and effectively. In short, we are 100% happy with Punkt Digital, and I’m very glad that I made the switch to entrusting my website to them.

    Peter Erskine, legendary drummer
  • David Balakrishnan, founding member of the Grammy-winning Turtle Island Quartet

    As we enter our thirtieth year of music making, we are well aware how important it is to keep a close eye on the current trends in the wide world of internet media. Working with Punkt Digital has been exactly what we needed to retain our pole position in the forefront of the chamber jazz music scene. We have our sheet music sales going strong, we can do our own updates on our site with ease, it looks great, works great, simple, no fuss, Turtles swimming smooth in the digital sea, thanks Punkt!!!

    David Balakrishnan, founding member of the Grammy-winning Turtle Island Quartet
  • Adam Roberts, Composer

    I went to Punkt Digital because I wanted to revamp my site, make it sleeker, more user friendly, and easy to update myself. Alison and Greg surpassed all of my expectations in terms of both product and process. Finally, the price is extremely reasonable. In summary, I couldn't recommend Punkt Digital more highly.

    Adam Roberts, Composer
  • Jeremy Gill, Composer

    I love my new website. Punkt Digital does brilliant, efficient, and sensitive work, and was able to integrate all my needs into a cohesive and aesthetically compelling whole. They also prepared detailed notes to guide me through the process of updating my site — something I have to do regularly. Truly an invaluable product!

    Jeremy Gill, Composer
  • Tamara Roberts, Musician

    I had a great experience working with Punkt Digital. Being not-so-tech-savvy, Alison and Greg were great at talking me through the site building process and thinking creatively about my unique needs. The site is beautiful and perfectly captures my style and personality. And it’s a breeze to update whenever I get new gigs or have media to share. I’d recommend Punkt Digital to anyone, especially artists who have a hard time fitting their work into existing one-size-fits-all platforms.

    Tamara Roberts, Musician
  • Adam Vidiksis, Composer

    Punkt Digital listened to my ideas and incorporated them brilliantly in their design. They are thorough, creative, and consistent. Punkt produced a site that really embodied the artistic vision for my music. I am very happy with the result.

    Adam Vidiksis, Composer
  • Joel Friedman, Composer

    Working with Punkt was a delightful collaboration from start to finish and I couldn't be happier with the result. In a market crowded with designers how many can boast being active artists, serious tech mavens, and have a terrific aesthetic sensibility to boot? This means they have the firepower to imagine, successfully execute, walk in your shoes, and shepherd your design from beginning to end. They earned my trust and appreciation. Wow.

    Joel Friedman, Composer
  • Jon Russell, Clarinetist

    Excellent on all counts. Punkt was always very responsive, in both the speed and thoroughness of their replies to any questions or requests. They also struck just the right balance between aiming to understand and fulfill my vision for the site, while also using their own expertise to offer suggestions for alternatives. They were also very patient and responsive when I (frequently!) changed my mind about what I wanted partway through the process.

    Jon Russell, Clarinetist
  • Deborah Sherr, Executive Director
Avaloch Farm Music Institute

    Let me sing the praises of Punkt Digital! Absolutely every aspect of their work has exceeded my expectations. From the first inquiry they have been extraordinarily responsive, positive, and SO smart. They understand every request, have a great eye for appropriate design, listen and guide with equal patience, and have created tutorials which are easy and intuitive. The platform they have created for adding and editing is terrific, so that even an amateur can maintain the website with ease. I have been extremely impressed with their commitment to an ongoing relationship, even months after they finished creating the actual website. Alison and Greg are the greatest!

    Deborah Sherr, Executive Director Avaloch Farm Music Institute
  • Judith Jennings, Art x Culture x Social Justice Network

    I love working with Punkt Digital! First, Alison and Greg Wilder are thoroughly grounded in the latest technology and constantly upgrading their skills and services. Secondly, they are visual artists with keen aesthetics and strong design talents. Most of all, they are great people who care deeply about the quality of their work and the satisfaction of their client and are willing to take extra time and care for the best possible results.

    Judith Jennings, Art x Culture x Social Justice Network

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